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Our Online Support Team is available Monday through Friday, from 9am-5pm Pacific. Here at MusicLegalForms.com, we pride ourselves on excellent customer service. To obtain online support, please email us at help@musiclegalforms.com. Make sure you include your full name and the email address you submitted on your order form. The average response time from our Online Support Team is one hour. FREQUENTLY ASKED QUESTIONS Here you'll find answers to most questions about this website and our products. If you have a question not listed here, please contact us at help@musiclegalforms.com. Thank you. Which credit cards can I use at this site? You can pay for your order using your American Express, Carte Blanche, Diners Club, Discover, Eurocard, JCB, Mastercard, Optima, and Visa card. Please be sure to provide your exact billing address (the address your credit card company has on file for the card you use) when completing your order. Incorrect information may cause a processing delay. ^ Return Is it safe to use my credit card over the Internet? We use the latest Internet security technology to protect your credit card information (the Secure Socket Layer system). This system is compatible with both the Netscape and Internet Explorer web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties. ^ Return Can I pay using my PayPal account? Yes. Just visit our PayPal order page at http://www.musiclegalforms.com/paypalorderpage.html. Orders placed using PayPal are processed manually and may take up to 1 hour for delivery during normal business hours. ^ Return How long will it take for my credit card to be approved? All Major credit cards (i.e., Visa, MasterCard, Discover, and American Express) should be authorized in less than 5 minutes. Most transactions are approved within 60 seconds. ^ Return How much does shipping cost? There is no shipping cost! Downloadable legal forms mean nearly instant delivery to your computer. No more waiting for a package to arrive. Will I be charged sales tax? There is no sales tax on orders from within the United States. International orders may be subject to VAT. ^ Return How do I contact you if I have a question? Our Support Department is always happy to answer your questions. You may e-mail us at help@musiclegalforms.com ^ Return How can I be sure of the quality of the items I order? MusicLegalForms.com is committed to excellence in the legal information industry. Every contract is drafted and reviewed by a registered associate member of the American Bar Association. All MusicLegalForms.com products are especially tailored to the music industry. And for each of our high quality legal forms, you can review a half-page sample. ^ Return What file formats will I receive products in? MusicLegalForms.com provides legal forms in Microsoft Word® and HTML formats. Our fill-in-the-blank legal forms are easy to use and customize. ^ Return Support Disclaimer Note: MusicLegalForms.com does not provide legal advice. The products offered by MusicLegalForms.com are not a substitute for the advice of an attorney. We do not provide support for filling out or submitting any document you may have purchased. We only provide support for order inquiries. Copyright © 2002-2009 MusicLegalForms.com. All Rights Reserved.
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